Security MFA Bypass Request

Framing the Problem

Enhancing the overall user journey for the MFA Bypass request process and improving MFA Bypass Approval form.

Owned the end-to-end UX design process from discovery to high-fidelity prototyping.
Facilitated internal design feedback sessions and cross-functional alignments with the Security Engineering team.
Synthesized stakeholder feedback into iterative product updates.

Optimized Governance: Balanced strict security protocols with developer velocity by implementing a secure, low-visibility entry point.
Frictionless Workflow: Eliminated manual data entry via smart automation (AD/ESP integration), substantially reducing form drop-off rates for valid use cases.
Proactive Support: Guided unqualified users to alternative authentication options instantly, preventing redundant operational support tickets.

Finalized the high-fidelity prototype through multiple rounds of internal and external feedback sessions

Balancing Enterprise Security with Frictionless UX: Designing the MFA Bypass workflow taught me how to strictly adhere to enterprise security compliance while minimizing user friction. I learned that clear data hierarchy in forms is critical when users are under high-stress, time-sensitive situations.
Cross-Functional Alignment in Technical Domains: Collaborating closely with the Security Engineering team highlighted the importance of translating complex technical requirements into intuitive user flows. Utilizing Jira Align and Confluence helped synchronize stakeholder feedback, ensuring the final prototype met both engineering constraints and user needs.